Privacy Policy

Who Are We?

Eunomia acts as secretariat to the RDF Industry Group.

Eunomia Research & Consulting is registered in England Wales under company no 04150627. Our registered office address is 37 Queen Square, Bristol, BS1 4QS.

Eunomia is committed to protecting data and respecting the privacy of persons it deals with. This Privacy Policy explains when, and why we collect personal information about people who visit our website, our clients and staff, how we use it, the conditions under which we may disclose it to others, the lawful basis for processing, retention periods and how we keep it secure. Eunomia Research & Consulting Limited are registered with the ICO (Information Commissioner’s Office registration no ZA168907, due for renewal on 22/1/19).

Visitors to our Website

When someone visits www.rdfindustrygroup.org.uk we use a third party service, Google Analytics privacy policy or WordPress privacy policy, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google Analytics or WordPress to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of Cookies by Eunomia

You can read more about how we use cookies on our cookies page. 

Search Engine

Our website search and decision notice search is powered by WordPress. Search queries and results are logged anonymously by Eunomia, to help us improve our website and search functionality. No user-specific data is collected by either Eunomia or any third party.

Security and Performance

Eunomia uses a third party service, Marcom privacy policy to help maintain the security and performance of our website. To deliver this service it processes the IP addresses of visitors to the Eunomia website.

Business Contacts

Eunomia processes personal data about contacts (existing and potential clients and/or individuals associated with them). The collection of personal contact data may be obtained from email contact with us, by phone or by electronic calendar invitations. The information we may capture is name, telephone number, email address and other business contact details. This information will be retained for as long as it is necessary for the purposes set out (ie for as long we need to keep a record of a relationship or business contact).

People Who Email Us

We use Westgate IT privacy policy to encrypt and protect email traffic. If your email service does not support this organisation, you should be aware that any emails we send or receive may not be protected in transit.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

People Who Make a Complaint to Us

If we receive a complaint from a person, we create a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide.

We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that, however, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our Retention Policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Similarly, where enquiries are submitted to us, we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

People Who Register (Notify) under the General Data Protection Rules (2018)

When individuals or a business fills in registration forms to obtain information on the RDF Industry Group via our website, they are asked to provide the contact details of a relevant member of staff. This information is used for Eunomia’s purposes, if we have a query about a registration, it will not be shared with any parties, or used for other purposes.

When we request information as part of the registration process, we will make it clear where the provision of information is required by law and where it is voluntary.

Client Data

Our clients may engage us to perform professional services which involves sharing personal data they control as part of that engagement. We may also process personal data under our client’s control. In which case we will retain that data in a secure manner. Going forward, our client contracts have been revised to reflect our commitment to the requirements of GDPR, and where applicable we have contacted pre-existing clients to re-emphasise our commitment to their data protection.

Where we need to process personal data to provide professional services, we ask our clients to provide the necessary information on the data subjects regarding its use. Our clients may use relevant sections of this privacy statement, or refer their data subjects to this privacy statement if it’s considered appropriate to do so. We process personal data to run our business, this includes managing our client relationships, developing our business services, maintaining and using IT systems, managing our website and associated systems.

As with any professional services provider, we must comply with legal, regulatory and professional obligations, and in-so-doing must retain certain records to demonstrate compliance to those obligations. Those records may contain personal data.

Your Rights

Under the General Data Protection Regulations 2018, you have rights as an individual which you can exercise in relation to the information we hold about you.

You can read more about these rights here – ICO – is my information being handled correctly.

Complaints or Queries

Eunomia intends to meet the ICO’s standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage anyone with a concern to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice does not provide exhaustive detail of all aspects of Eunomia’s collection and use of personal information, but we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

If you want to make a complaint about the way we have processed your personal information, you can contact us on rdfindustrygroup@eunomia.co.uk. 

Access to Personal Information

Eunomia aims to be as open as it can, in terms of giving individuals access to their personal information. You can find out if we hold any personal information by making a ‘subject access request’ under the General Data Protection Regulations 2018. We will not make a charge for this information, however if the request is particularly complex or if there are numerous requests, then the timescale can be extended by up to two further months. If we need to ask for such an extension, we will notify the individual of the extension within one month of the receipt of the SAR (subject access request), including the reasons for the delay.

If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

To make a request for any personal information we may hold, you need to put the request in writing addressing it to rdfindustrygroup@eunomia.co.uk. or writing to the address provided below.

If you agree, we may try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting rdfindustrygroup@eunomia.co.uk.

Disclosure of Personal Information

In most circumstances we will not disclose personal data without consent, however there may be occasions when this is not the case. You can therefore get further information on:

  • agreements we have with other organisations for sharing information;
  • circumstances where we can pass on personal data without consent for example, to prevent and detect crime, and to produce anonymised statistics, or comply with legislation;
  • our instructions to staff on how to collect, use and delete personal data; and
  • how we check that the information we hold is accurate and up to date.

Persons under 16 using our Website

Eunomia is committed to protecting the privacy of children that visit our website, and who are under the age of 16. With this in mind, visitors to our website that are under the age of 16 are requested to obtain the permission of their parent or guardian, prior to submitting personal information onto our website.

Links to Other Websites

This privacy notice does not cover the links within this site which redirect you to other websites. We encourage you to read the privacy statements on any other websites you visit, to satisfy yourself that those organisations comply with protecting your personal information under GDPR.

Changes to This Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 22 May 2018.

How to Contact Us

If you want to request information about our privacy policy, you can email us on rdfindustrygroup@eunomia.co.uk. or write to us at Eunomia Research & Consulting Limited, 37 Queen Square, Bristol, BS1 4QS.